1. Standard Cancellation Policy

If you need to cancel your booking, please submit a written request to our support team via email or WhatsApp. Refunds are processed based on the time of notification prior to your scheduled service date:

7 or More Days Before Departure:——100% Full Refund.

3 to 6 Days Before Departure.——70% Refund.

(A 30% fee is retained to cover non-refundable hotel deposits, private transportation reservations, and medical center booking fees.)  

Within 72 Hours (3 Days) of Departure:——50% Refund or Free Rescheduling for a future date (valid for 12 months). 

Same-Day No-Show: Non-refundable.

 

2. Medical Unfitness & Visa Denials (Special Circumstances)

Visa Denial: If your visa application is officially rejected, please provide proof of denial at least 48 hours prior to departure for a 100% Full Refund.

 Medical Emergency: If you are deemed unfit to travel by a certified medical doctor, submit a medical certificate for  Free Rescheduling  or a full refund minus unrecoverable third-party expenses.

 

3. How Refunds Are Processed

All eligible refunds will be issued back to your original payment method (PayPal or Credit Card) within  3–5 business days following confirmation.

 

4. Contact Us for Cancellations

If you have any questions or wish to modify your reservation, please contact us:

Email: [email protected] / [email protected]

WhatsApp / Direct Support: Available on our official website.